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How to Troubleshoot Respondus LockDown Browser Issues?

Lockdown

If you encounter the message stating “LockDown Browser should not be used to log in to your Learning System” when launching the LockDown Browser from a Windows or Mac shortcut, don’t panic! Follow these steps to take your exam smoothly.

Steps to Access Your Exam

  1. Use a Standard Browser: Open a standard browser like Google Chrome, Firefox, or Safari. Navigate to your institution’s login page.

  2. Log In: Once you’re logged in, go to your course and locate the quiz. Click on the quiz link.

  3. Launch LockDown Browser: On the next page, look for the “Launch LockDown Browser” button at the bottom. It might also say “start new attempt” or “view assessment.” Click this button, and in the pop-up that appears, allow the browser to open LockDown Browser.


Troubleshooting: “There Is a Problem with the Settings for This Exam”

If you receive an error indicating that LockDown Browser cannot retrieve the necessary settings for your exam, here’s what to do:

  • Ask Your Instructor: Reach out to your instructor and ask them to “open the LockDown Browser Dashboard for the course.” Often, this error arises if the course is a copy and the settings haven’t been configured yet.

  • Check for Migration Issues: If the quiz was migrated from an older course, this can also lead to issues. Your instructor may need to fix any displayed errors in the Dashboard by clicking the “Fix it” button.

If the error persists after these steps, consider the following:

  1. Accessing via Reminders: Ensure you are not accessing the exam through a “reminder” entry in a toolbar or calendar. Always navigate through the course first.

  2. Check Security Settings: Security settings on your computer, ISP, or network might be the culprits. Here’s how to troubleshoot:

    • Antivirus Settings: Check your antivirus software for any real-time protection settings that could be blocking access to Respondus servers. Temporarily toggle these settings off during the exam.

    • Network Issues: Try accessing the exam from a different network or computer. Sometimes, the router may be the issue, so connecting directly to the modem might help.

    • Reset Internet Options (Windows): Go to Control Panel > Network and Internet > Internet Options. On the Security tab, ensure settings are not higher than “Medium.” On the Advanced tab, click “Reset,” selecting “Delete Personal Settings.” Restart your computer afterward.

    • Time Settings: Ensure your computer’s date, time, and time zone are set correctly.


Canvas Users: Exam Access Issues

If you’re using Canvas and see an error that says “Canvas – Course (OK) Exam (Unknown),” it usually means the exam’s LockDown Browser settings are undetectable. This might happen if you click the “Take Quiz” button before the page fully loads.

Look for the Spinner Indicator

Make sure to wait for the spinner indicator to disappear before proceeding. This means the page has fully loaded, and you can continue with your exam.


If Issues Persist

If you’re still having problems, it may be time to contact your administrator for assistance.

Avast Anti-Virus Users

For those with Avast anti-virus installed, your webcam access might be blocked by the Webcam Shield. Here’s how to allow access:

Windows Users:

  1. Open the Avast application.
  2. Navigate to Menu > Settings > Privacy > Webcam Shield.
  3. Make sure the setting “All apps are automatically blocked (No mercy mode)” is not selected.
  4. Under “Blocked and Allowed apps,” add LockDown Browser by clicking “+ Allow App” and selecting it from the list.
  5. Restart your computer and launch LockDown Browser.

Alternatively, you can disable the Webcam Shield:

  1. In Avast, go to Privacy > Webcam Shield.
  2. Toggle the setting off and restart your computer.

Mac Users: Avast for macOS doesn’t have a webcam security setting, so you should not encounter this issue.


Access Denied? Try a Different Browser

If you face an “Access Denied” message in Chrome, try logging in through Microsoft Edge. This often resolves access issues.


By following these steps, you should be able to navigate any challenges with LockDown Browser and access your exams without a hitch. Happy studying!

1 thought on “How to Troubleshoot Respondus LockDown Browser Issues?”

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